Support Administrator

Location
Bristol
Salary
£10.58 per hour
Posted
24 Aug 2017
Closes
21 Sep 2017
Ref
235227SAE
Function
Administration
Hours
Full Time
Contract Type
Contract
Eden Brown are looking for a Support Administrator to work for a Large Charity based in Bristol. This is a temporary contract to start asap. This is a 3 month contract.

Duties

*Provide a first point of contact, quality customer service for all matters relating to volunteering.
*Ensure that all external volunteer enquiries are dealt with in a timely professional manner and are appropriately signposted to relevant volunteer role managers and volunteering specialists across the Society.
*Manage the team email inbox and telephone line, responding appropriately to enquiries and information requests, working collaboratively with volunteering administrator colleagues to ensure full cover and timely response
*Provide advice on volunteering related enquiries and a high level of customer support to volunteer role managers to help ensure effective volunteer engagement locally and implementation of related procedures
*Appropriately refer and escalate volunteer management issues or complex problems to relevant Volunteering Development team member

Skills and experience
*Experience / knowledge of volunteering and the management of volunteers
*Strong administrative experience, demonstrating use of MS Office packages for processing and reporting purposes
*Experience of working in a customer focussed role
*Experience of developing good working relationships with colleagues or customers

Hourly rate :£10.58 per hour
Working hours :9-5

If you feel you are suitable for this role please do not hesitate to apply. If you would like more details about this role feel free to contact s.lea@edenbrown.com / 02030175009 for more details



Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.