Programme Technical Lead

Stevenage, Hertfordshire
£45,000 to £50,000 per annum
23 Aug 2017
23 Sep 2017
Full Time
Contract Type

Programme Technical Lead

Circa £45,000 to £50,000 per annum

24 months fixed term contract

Stevenage, Hertfordshire

The IET are seeking a Technical Lead to be responsible for delivery of the technical aspects of the Know Your Customer (KYC) programme.  KYC is a business-driven, technology enabled, process improvement and change programme.  It involves replacement of the core systems that manage membership, sales order processing (with e-commerce), events and CRM, as well as a significant amount of complex integration to other systems.  This is a hands-on role, both managing an internal technical team and external suppliers (including off-shore), and undertaking programme and technical tasks required to ensure successful programme delivery. 

The role is responsible for implementation and assurance of the technology workstream which includes:

•             Solution design

•             Data architecture and migration

•             Hosting and environments

•             Systems development and integration

•             Testing and acceptance

•             Analysis and functional delivery


You will also have day-to-day management responsibility for a team of c5-10 internal & external resources.

Main Duties and Responsibilities (summary)

  • Work closely with the KYC Programme Manager to ensure delivery of the programme scope, approach, direction, programme fit-for-purpose and timescales
  • Provide day to day technical leadership in an agile environment of the dedicated programme technical team through solution identification, design, implementation and transition to BAU, resolving technical issues and having a focus on delivery to time and quality.
  • Liaise, collaborate with, and direct (where necessary) internal and external technical teams and third party suppliers.
  • Liaise and collaborate with the business change team and end-users Responsible for the estimating, planning and delivery of technical solutions including CRM, online & sales order processing services with complex system integration.
  • Work with the technical and programme management teams to support planning, budgeting and correct resource and time allocation, recruiting resources where necessary.
  • Take a business-driven approach to solution definition and realisation.
  • Responsible for technical governance by managing, reviewing and documenting the technological approaches, policies, standards and working practices making sure these are adhered to.
  • Provide day to day liaison with technical suppliers to ensure quality and timely delivery
  • Manage technical issues and risks
  • Adhere to security and data protection requirements
  • Follow the project management processes and methods used by the IET

Person Specification

Essential Experience and Skills

  • Leadership of technical teams in a mission-critical IT environment, gaining credibility, corralling ideas, identifying best solutions to meet business needs, and meeting delivery time, cost and quality
  • On-shore and off-shore supplier liaison, collaboration and management
  • Working to standard methodologies including experience  in agile delivery (Scrum)
  • Hands-on technical task delivery with good understanding of current technologies
  • Major systems implementation of sales order processing , CRM (MS Dynamics preferred) and, ideally, finance systems
  • Major systems integration and data conversion, ideally using middleware
  • Strong situational analysis, solution identification and decision making
  • Collaborative working with business users to meet business needs and deliver business benefits through technology delivery
  • Able to absorb complex technical information across multiple domains and communicates effectively at all levels to both technical and non-technical audiences.
  • Broad understanding of all aspects of IT project delivery, IT business-as-usual service delivery, IT strategy, processes, capabilities and governance
  • Follow due process and policies; set up well managed solutions
  • Delivery focussed, self-starting team player who is able to work collaboratively and proactively.

Technical Knowledge

  • Core business systems configuration and customisation
  • Microsoft SQL
  • Database administration
  • Hosted environments including Microsoft Azure
  • Integrations and data mappings
  • Web APIs, REST and SOAP
  • Business Intelligence and data warehouses
  • Testing
  • Development and release lifecycle

Desirable Experience and Skills

  • Other mission-critical systems including customer relationship management,  membership and events management
  • Enterprise Architecture development
  • Specific systems: MS-Dynamics CRM, Silverbear CRM, AdvantageCS, Scribe integration

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