Trust Engagement Lead

London (Greater)
Up to £55,000 per annum
17 Aug 2017
17 Sep 2017
Full Time
Contract Type

About HelpForce

HelpForce is the creation of Sir Thomas Hughes-Hallett, a philanthropist and health leader. Sir Thomas was previously Chief Executive of Marie Curie where volunteers are the beating heart of the organisation. Now as Chair of Chelsea & Westminster hospital, and ‘Chair of Chairs’ of all NHS teaching hospitals, Sir Thomas sees the opportunity to build a national programme to promote the role and value of volunteering within hospitals, and deliver volunteer-centred innovation and improvement across the UK.​

HelpForce’s mission is to unlock the potential of voluntary action and make more time for patient care by: Influencing at a strategic level to build support for greater volunteering and voluntary sector involvement; Improving volunteering practice through a learning network; and Innovating through new volunteer-centred interventions. We want to make a difference for: Patients with improved wellbeing and experience on their health journey; Volunteers making a greater impact through more effective, purposeful and satisfying roles; NHS staff as greater volunteer support frees up more time to care; and providers to improve patient flow.

HelpForce is 8 months into an exciting 5-year initial programme, and is now looking to build a crack team of highly motivated, capable and confident individuals wanting to make a difference within health.​

The purpose of the Trust Engagement Lead role is to be the conduit between the HelpForce central team and the hospital trusts within our HelpForce network. The trusts are critical to the success of the HelpForce programme – they are the change agents who will ultimately provide the services and support to enable volunteers to make a difference.​

The Trust Engagement Lead will build and maintain strong relationships across the 7 or so trusts within the southern half of our HelpForce network. This will cover a broad set of relationships at each trust including directors / leadership sponsors, clinical staff such as doctors and nurses, and the voluntary services team.

Where the trust is one of our HelpForce Pilot trusts, the role will see you closely support the planning and execution of the Pilot project.  This is a priority responsibility as successful Pilot projects, and with it good quality evidence of the value of volunteers in hospitals, are a key requirement for HelpForce to deliver its mission.​

For all trusts within HelpForce, developing and strengthening the network will be another important task for this role. The HelpForce Learning network is needed to share the great examples of good practice that exist across sites, and to start to standardise volunteer management such that HelpForce can improve the quality of volunteer services more widely.

Specific Responsibilities

Support delivery of HelpForce Pilot Projects (50%)

  • Work closely with three of our 5 HelpForce Pilot trusts: Chelsea & Westminster, West Suffolk, University Hospitals Southampton – partly onsite, partly remote

  • Leverage project management experience to support the planning and execution of the Pilot Projects at the trusts

  • Help arrange and drive codesign workshops with local staff, volunteers and patients

  • Report on progress of projects, and keep projects aligned and connected with the broader HelpForce programme and network

  • Work closely with Evaluation Partner to plan and execute evaluation of projects

  • Drive relevant trusts to support development of HelpForce Capabilities e.g. platforms like Volunteer Passport, new national training certificate

  • Understanding, highlighting and documenting Pilot project risks & issues, along with mitigating actions, ensuring early identification and proactive mitigation/resolution where possible, and ensuring relevant concerns are escalated promptly

Strengthen the HelpForce network to improve sharing of knowledge and general improvement (30%)

  • Build and maintain relationships with HelpForce trusts (within southern region – roughly midlands down to the south coast)

  • Share knowledge of how trusts are using volunteers in terms of current roles, interventions, processes and impact

  • Raise the profile of individuals, projects and current practice within the network

  • Manage relationships with key partners within NHS ALBs and third sector organisations

  • Work closely with the Learning Partner (due to start Sept 2017) to get them access to required knowledge and key people

Contribute to leadership of the overall HelpForce programme (20%)

  • Support the Managing Director in leading the programme: assist with strategic planning, coordination of the programme plan and budgets, develop central capabilities and platforms

  • Contribute to communications including website, blogs, newsletter, social media

  • Present at HelpForce events


Please note that we are currently recruiting for this role in the north and south of England. You must be based in London for the southern role. 

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