End User Computing Analyst
Since 1961, our research has transformed the way we prevent, diagnose and treat heart disease. And we’ve saved countless lives along the way. That’s what keeps us going.
About the role
Our Knowledge and Technology (K&T) team is growing and we have an exciting new opportunity for a customer focussed End User Computing Analyst to join our dynamic team and provide support to our internal customers, including our offices based users and 740 BHF shops.
Based in our London Head Office you will join a highly supportive team, tasked with assisting users with any technical IT issues they may have. You'll take calls from internal customers, logging all issues and problems using the service desk tool and seek to deliver first time fix's within agreed SLA's and assign incidents / changes / requests to relevant IT teams.
With a positive 'can do' attitude and a willingness to learn you'll possess good customer service, problem solving and analytical skills as well as the ability to communicate with non-technical people in a clear manner.
The successful candidates will be able to demonstrate previous experience gained working in a service desk environment. You will have the ability to support Microsoft Operating Systems, MS Exchange, Windows 7, Active Directory, SCCM, LAN, WAN and Microsoft Office suite. Experience and knowledge of Apple iOS is highly desirable.
How to apply
To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the roles criteria.
British Heart Foundation recognises and respects the value and diversity of all.