Helpline Adviser

£20,739.00 per annum (actual)
07 Aug 2017
31 Aug 2017
Part Time
Contract Type

Helpline Adviser 

Join our team, take on dementia 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Helpline Adviser 
Location: London 
Contract type: Permanent 
Hours: 28 per week - 4 days, 9am - 5pm between Monday and Friday (There will be a requirement to work occasional evening and weekend days with time off in lieu)
Salary: £20,739.00 per annum (actual) 

Closing date: 31 August 2017 
Interview date: 8 September 2017 

About the role: 

Our National Dementia Helpline responds to around 40,000 telephone, email, web chat, social media and letter enquiries every year, and demand is growing. Our Helpline Advisers provide information, advice and emotional support to people who contact the Society’s Helpline service. We are looking for a Helpline Adviser to join our team, working 4 days per week between Monday and Friday. 

About you: 

You will have direct experience and knowledge of working in a helpline service and an understanding of relevant social policy, welfare rights, health and social care issues that affect people living with dementia. 

You will have well developed written communication skills with substantial experience of responding to helpline enquiries by email and other written channels. 

Applicants must possess a degree and excellent written and spoken English skills. You will be self-motivated, able to work well under pressure and a good team player. Above all, you must have a real commitment to providing a high quality information and support service to people affected by dementia. 

At times we are aware that callers would like to speak to someone of the same gender. We would particularly welcome male applicants as we currently have an underrepresentation on our Helpline. 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Helpline Adviser, Call Centre, Dementia Adviser, Charity, Charities, Third Sector, Support Worker, Social Care, Mental Health, Dementia, Alzheimer’s, Community Development, Adult Care, Contact Centre, Helpline, Social Worker etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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