Citizens Advice provides free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.
£28,104 per annum
Fixed term until 01 October 2018 (Maternity cover)
Job Ref: 17\120
Citizens Advice is working to ensure that as many people as possible can benefit from high quality advice services through developing new ways of delivering services through web-based applications, email and phone channels, as well as through face to face delivery.
In this exciting new initiative you will be part of a friendly and dynamic team supporting the
implementation of new multi-channel services through the network of Local Citizen Advice across England and Wales.
You will play a key part in ensuring that ICT and other support systems are fit for purpose and ready to be deployed. You will help staff who are using the systems with any issues, maintain and develop the service, as well as providing reports on performance.
You may have worked in a call centre environment and this is an opportunity to develop your customer service and technical skills in offering support to our advisers. Full training will be provided.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
Closing Date: 21st August 2017
Interview Date: week commencing 28th August 2017