Supporter Care Administrator
ABOUT THE ROLE
The Supporter Care Administrator is a vital role which operates at the heart of Breast Cancer Care’s Fundraising & Marketing Department whilst liaising with all parts of the charity. The role is highly administrative but, as often being the first point of contact for enquiries and donations, is focussed on ensuring supporters receive a first class experience when engaging with the organisation.
As part of the newly formed CRM, Supporter Stewardship & Fundraising Performance Team, the person in this role will learn about all aspects of the charity to be able to respond to supporters’ queries and offer tailored responses appropriate to the enquirer’s needs and interests.
Working as part of a high performing team with efficient processes in place, you will maintain income records for Breast Cancer Care’s fundraisers and donors ensuring they receive timely acknowledgment and appreciation of all fundraising income received.
The varied responsibilities include:
- dealing with telephone, email or postal enquiries and donations;
- writing letters of thanks to supporters in a thoughtful and personalised way;
- processing, analysis and categorisation of fundraising income;
- project work related to improving processes and procedures across the department;
- providing help and support to the Department regarding income related and supporter queries;
- dealing with supporter feedback and complaints;
- promoting Breast Cancer Care’s various fundraising products and services to supporters as appropriate.
With the ability to be highly organised, you will have excellent written and verbal communication skills. You will also be logical, with a natural tendency to problem solve and have a methodical and accurate approach.
Breast Cancer Care is the only specialist UK-wide charity dedicated to providing support for people affected by breast cancer. Our vision is that every person affected receives the best treatment, information and support.
Since 1973, we’ve been caring for, supporting and campaigning on behalf of people affected by breast cancer. Today, we offer a unique range of services including one-to-one support over the phone and online from specialists and people who’ve been there, plus local group support. From the moment someone notices something isn’t right, through to their treatment and beyond, we’re there to help them feel more in control.