Operations Manager

Birmingham, West Midlands
£35,000-£40,000 per annum plus workplace pension
19 May 2017
06 Jun 2017
Operations Manager
Part Time
Contract Type

APP is the national charity providing support and information to mums and families affected by Postpartum Psychosis (PP). PP is a severe form of postnatal mental illness that develops, often out of the blue, in the days and weeks following childbirth. Episodes of PP are frightening for new mums, and must be treated as a psychiatric emergency, but with the right care and support women make a full recovery. 

APP works with women, families, academics and specialist clinicians to: raise awareness of PP; develop information; train health professionals; facilitate research; and run an award-winning PP peer support service. APP is also a founder member of the Maternal Mental Health Alliance and host to a major Comic Relief grant addressing inequalities in perinatal mental healthcare across the UK, which employs a project team of 7 staff. 

The Operations Manager will manage the day to day running of the organisation, including managing the hosting relationship with the MMHA team, and work closely with the Director to develop and manage new funding streams. 

If you are an experienced voluntary sector or social enterprise manager, with excellent communication skills, experience of fundraising and financial management, and a passion for addressing health inequalities and improving the lives of mothers and families, we would love to hear from you. 

Overview of the role

Working closely with and responsible to the Director, you will manage the day to day operation of our small charity, which operates with a lean, part-time, virtual staff team, consultants, and network of committed volunteers spread across the UK.

You will manage the hosting relationship with the MMHA, coordinating HR, finance, IT, management and governance structures for Everyone’s Business Campaign staff.

Your experience of working within the voluntary sector will help APP operate in a focused and effective way and help us think creatively and sustainably about our future.

Who are we looking for?

  • You will be a warm and skilled communicator, with significant experience of managing a small charity, social enterprise, or organisation.
  • You will have excellent organisational, problem-solving, administrative and finance management skills.
  • You will have knowledge of best practice in governance and HR, fundraising and servicing trustee meetings.
  • You will have excellent writing skills, IT literacy and be comfortable with digital communications.  
  • You will have experience of working remotely, using online technology to maintain a sense of team spirit and working together.


  • Salary £35-40k per annum pro rata plus pension contribution
  • Part time, 3 days per week
  • The post holder will work from home with some travel across the UK
  • The contract is initially fixed term for 12 months with potential for extension
  • Annual leave 25 days pro rata + bank holidays

Application process and interview information

Please email your CV and a cover letter (no more than 2 sides A4) addressing key skills and experience by June 6th.

The interview process will have two stages in June (20th & 29th June, venue tbc).

Contact (for enquiries and to submit your application)

Lindsey Berthoud, Action on Postpartum Psychosis

Email applications to: lindsey@app-network.org


Action on Postpartum Psychosis is an equal opportunity employer and values diversity


Action on Postpartum Psychosis Operations Manager


Job Purpose:

  • To manage the day to day operations of the charity including workload management, communications, policies and contracts, report writing, finance, fundraising and forward planning.
  • To manage the hosting relationship with the Everyone’s Business Project Directors and team, coordinating APP’s HR, finance, IT, and logistics support to the Project Directors, and liaising with APP’s Director and Trustees as necessary.
  • To work with APP’s Director and Trustees on fundraising strategies, business planning and financial risk management.

Reporting to: Dr Jess Heron, Director, Action on Postpartum Psychosis (APP). 

Management responsibility:

The Operations Manager: supervises the APP Administrator; provides support to the Director in managing the workload and practical needs of two part-time Peer Support Coordinators and their volunteer teams; and manages the relationship with external consultants (for example HR, IT, accountants).

The Operations Manager manages the hosting relationship with the Everyone’s Business Campaign Director and the Maternal Mental Health Alliance Director and their teams.

Main responsibilities:

  1. Operations management (day-to-day team, workload, planning)
  2. Team and Trustee communication, servicing Trustee meetings
  3. Coordination of staff, HR, IT, finance, office
  4. Management of relationship with and provision of operational support to Everyone’s Business Campaign Project Directors
  5. Managing and reporting on grants awarded
  6. Internal financial reporting and budgeting, working with Accountant/Treasurer
  7. Maintaining and updating handbooks, policies and protocols
  8. Fundraising, including managing volunteer fundraisers and drafting applications to Funders
  9. Business and strategic planning with Director

Skills, qualities and experience:


  • Reliable, conscientious, organised
  • Warm and positive communicator
  • An experienced solution-focused problem solver
  • Ability to manage and delegate diverse workload in line with strategic priorities
  • Experience of voluntary sector organisation or social enterprise management and awareness of charity law
  • Familiarity with income and expenditure reports, building and monitoring budgets, cash flow, financial risk management and awareness of requirements of annual accounts
  • Experience of successful recruitment and people-management, awareness of HR best practice
  • Excellent written communication skills, able to write in simple language with warmth and clarity.
  • Calm, patient, approachable, and understanding of others’ needs, including staff and volunteers
  • A strong ability to recognise risk and adhere to matters of confidentiality
  • Passionate about health equality, social justice, and improving the lives of mothers and families affected by severe postnatal illness.
  • 1st or 2.1 degree or higher qualifications.
  • Track record of successfully working from home and managing own work/time, as well as the work of team members
  • Ability to travel to London and South Wales for meetings, Birmingham for quarterly Board Meetings and other meetings as required.


  • Based close to APP’s Director in Swansea is desirable but not essential
  • Experience working in a mental health or pregnancy / postnatal healthcare social enterprise or voluntary sector organisation
  • Experience working with volunteers or peer supporters