Supporter Contact Officer

London (Greater)
£29,341 - £30,228
21 Apr 2017
08 May 2017
Full Time
Contract Type

Join ActionAid as a Supporter Contact Officer and be part of an organisation that is making a real difference to the lives of women and children facing extreme poverty in over 45 countries.


Join ActionAid as a Supporter Contact Officer and you will be part of a leading international charity supporting women and children in extreme poverty. We offer fantastic career opportunities for those who want to be part of an organisation that is making a real difference to the lives of over 15 million people in 45 countries.

The Supporter Contact Team ensures existing and potential supporters receive great customer service, they build long-lasting relationships, and inspire supporters to generate income that will change the lives of some of the world’s poorest people.

As Supporter Contact Officer you will be a first point of contact for existing and potential supporters whether that’s by phone, email or social media.

Quick to build a rapport, you will manage enquiries, work with supporters to increase their financial and time commitments as well as help retain their support when they are considering cancelling. You will also be involved in processing payments, resolving issues, maintaining records, and building good working relationships with other Action Aid teams in the UK and overseas.

It is essential that you have experience of providing excellent customer care as well having strong communication, administration and coordination skills. In addition, you must be good with CRM systems, work well as part of a team and be comfortable meeting KPIs and deadlines.

Happy in a busy environment you will be able to work on your own initiative, have an eye for detail and strong PC skills. Some fundraising experience would be an advantage.