Head of Volunteering & Participation Operations

Swindon, Wiltshire
£56,000 per annum
19 Apr 2017
08 May 2017
Full Time
Contract Type

Head of Volunteering & Participation Operations

£56,000 pa

Permanent f/t (37.5 hrs pw)


Ref: IRC46014


At the National Trust, we have worked to protect places of Historic Interest and Natural Beauty since 1895. We have over 60,000 volunteers who share our belief in the importance of conservation and heritage – they generously give over 4 million hours of their time to our cause each year. Behind this operation is the invaluable support of our Volunteering & Participation teams. Their work plays a key role in making it possible for our volunteers work with us to look after the special spaces that provide unforgettable experiences to our visitors. Together we’re working hard to deliver our vision of creating a movement where every individual and every community has the opportunity to make a difference for places and nature.

What it's like to work here

We provide the best possible working environment for you throughout the building whilst also promoting and fostering a sociable Heelis Community. Do great things for us and we’ll do great things for you and your career.

Heelis is the Central Office for the National Trust; it was named after one of the Trust’s biggest benefactors Mrs William Heelis, There are approximately 500 staff from across the Trust’s directorates, including the Executive team and the Director General, are based here.

Heelis was designed to be highly sustainable and has won a number of nationally recognised awards. Designed by Feilden Clegg Bradley Architects in 2005, this architectural gem uses timber from our woodlands and wool from Herdwick sheep grazed on Trust farmlands, to help make Heelis a unique working environment.

What you'll be doing

Ensuring our legacy of Volunteering and Participation

The volunteering & participation infrastructure in the National Trust is already one of the best in the U.K, but we’re keen to do more. For that reason we’re looking for a tenacious and resilient leader to join us as Head of Operations for volunteering and participation.

You’ll play a key role in developing and delivering our organisational strategy for volunteering and participation and lead on ensuring our I.T capabilities, data, research, finance and human resources are used to their full potential, to meet both current and future needs. You’ll need to work across the whole organisation to help volunteering and participation in the Trust continue to go from strength to strength and remain at the forefront of volunteering and participation in the UK. Taking ownership of myvolunteering – the website for National Trust volunteers – you’ll coordinate our communications strategy, informed by the insight and data work that you will oversee. As the lead on budgets and projects for the function you’ll ensure the work of the volunteering and participation team supports the organisations wider supporter loyalty strategy and delivers against agreed outcomes. To do this it’s imperative that our supporters are listened to, that’s why as a true champion of excellent customer service you’ll also own the organisational approach to volunteering queries or complaints.

Who we're looking for

We have ambitious aims for Volunteering & Participation – that’s why we’ll need you to bring your equally ambitious nature and strategic mind-set to help us exceed our goals. With proven experience managing operations for a large organisation, you’ll be adept at negotiating and resilient in communicating your ideas. We want you to inspire your team with creative thinking and impactful decisions, that way everyone can contribute to the transformation of volunteering & participation. Able to communicate actions in a way that all stakeholders within the Trust can understand and get behind, you’ll take a pragmatic approach and bring out the best in everyone you work with as you demonstrate the flexibility required to be both a team member and a team leader.

The package

Salary from £56,000 dependent on experience.

Looking after you

  • Health cash plan – from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

    Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

    Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

    Closing Date: 8 May 2017

    Interview Date: 17th May 2017 at Killerton, Devon