Generalist Advice Caseworker

£21,277 to £23,118 pro rata, depending upon experience
20 Mar 2017
11 Apr 2017
Kari Shepherd
Part Time

Generalist Advice Caseworker

Hours: 30 hours per week
Salary: SCP24-27 (pro rata) £21,277 to £23,118, depending upon experience

Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 15,000 people per year, resolving 55,000 advice issues to diverse communities across the Borough, many of whom often have complex support needs or complex casework issues

We have an excellent opportunity for an experienced, highly motivated Generalist Advice Caseworker to join our well established outreach casework team. The focus of this post is to provide generalist advice and casework to clients across the Dudley Borough.

To provide a flexible service and ensure all advice needs of clients are identified. Ability to offer and provide guidance, support and act for the client where necessary, including negotiating with third parties.

You will need to have a minimum 12 months knowledge and experience of providing generalist advice and be able to demonstrate the ability to undertake casework.

If you are enthusiastic, committed to making a difference to the lives of others and interested in the post, please contact Citizens Advice Dudley Borough for an application pack via email on Please note CV’s are not accepted.

Closing Date: Midday Tuesday 11th April 2017