Helpline Support Officer – MS Charity

London NW2
£28,362 - £32,678 pa, plus excellent benefits
17 Mar 2017
31 Mar 2017
Full Time
Contract Type

This is an exciting, challenging opportunity. It's ideal for someone skilled in providing person-centred emotional support, information or counselling, or who has proven experience of working on a national helpline.

Job title: Helpline Support Officer
Job type: Full-time
Work pattern: 9am-5pm, 10am-6pm or 11am-7pm, as the Helpline Service requires 35 hours per week
Location: NW2 London
Salary: £28,362- £32,678 pa, plus excellent benefits
Department: Services and Support
Reference: MBHSO37

Our client puts people living with MS at the centre of everything they do, and it’s this commitment that unites the organisation across the UK. Their vision is a world free from the effects of MS. Their ultimate goal is to find a cure. But until then, they will do all that they can to enable people with MS to live life, knowing that they do not have to face MS alone.

It’s an exciting time to join our client, they are two years into a new strategy, which is rooted in what people with MS have told the charity is important to them, and that gives a clear and determined focus. They have big aspirations and they need to attract brilliant new people to help them achieve their ambitious goals.

As a Helpline Support Officer you will offer person-centred emotional support to people living with MS and provide enquirers with information regarding all aspects of life with MS. Reporting to the Senior Helpline Support Officer, you will also create accurate and timely records of enquiries using the software provided.

You will be joining the organisation at an exciting stage of its development and this is a fantastic opportunity to be part of a supportive and friendly team.

They offer 27 days annual leave (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

Closing Date: 31 Mar 2017 at 8:00AM
Interview dates: Wednesday 19 April 2017

Previous applicants need not apply.


To find out more information and apply for this position, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to the employer’s website.

Our client is committed to promoting diversity.

No agencies please