Customer Service Officer / Advisor

Ampthill, Bedford
£21,559 per annum
14 Mar 2017
28 Mar 2017
Full Time
Contract Type

Customer Service Officer / Advisor
Ampthill or Towcester Office
£21,559 per annum

Are you looking for a career in Housing?
Are you passionate about Customer Service?
Do you enjoy being part of a team and dealing with the public?

If you have these qualities together with an interest in social housing, then we would like to hear from you.

Our client is an innovative leading provider and developer of affordable housing and related services in Bedfordshire, Northamptonshire and Buckinghamshire, managing around 11,000 properties.

They currently have opportunities for Customer Services Officers to join their busy team based in Ampthill and Towcester. The key responsibility of this role will be to provide high quality customer focussed service for both internal and external customers/tenants.

As a first point of contact you will deal with various enquiries - predominantly by telephone but also by email, post and visits through reception.  You will deliver promises and be clear about what the organisation can and cannot do.

The successful candidate will have the experience and resilience to work within a busy and pressurised office environment, primarily dealing with telephone calls across a varied range of services including property maintenance repairs (using diagnostic software) and Rent enquiries/arrears, as well as responsible for the main Reception area of which you will give an excellent impression of the offices to all customers.

You will be responsible for recording all data, communications with customers, contractors and ensure that feedback is followed up and dealt with.

You will also have the opportunity to get involved in looking at ways to move forward in digital innovation in the delivery of customer services in the digital age. 

As a strong communicator you will be a great team player with a flexible attitude and the ability to work independently.  Ideally, you have knowledge and experience of working within a housing environment. You will be numerate and have the ability to organise and prioritise your workload.

You will ensure that all customers are treated with respect at all times and will assist with the administration and office management.

Our client is looking for the ideal candidate to have an interest in the aims of the Association and if required have the confidence to deal with people in sometimes difficult situations.

Keywords: Customer Service Officer, Customer Service Advisor, Customer Services, Contact Centre, Social Housing, Advisor