Incomes Recovery Assistant / Debt Collection / Rent Arrears

Yeovil, Somerset
Salary £21,901
18 Oct 2016
30 Oct 2016
Full Time
Contract Type

Incomes Recovery Assistant / Debt Collection / Rent Arrears
37 Hours per week
Salary £21,901

Our client is so much more than a provider of affordable homes. Everything that they do is to ensure a better future for their residents, their communities and their business.  

Our client is currently seeking an Incomes Recovery Assistant, reporting to the Incomes Recovery Manager, to maximise rental income by taking effective action to recover arrears. You will effectively identify and manage arrears cases in a sympathetic and appropriate manner, taking early action to prevent arrears escalating, providing advice on payment methods, liaising with partner agencies and next of kin as appropriate and maintaining comprehensive and accurate records of all action taken.

The successful candidate will be educated to a minimum standard of 5 GCSE’s or equivalent including English and Maths and will have previous experience of working in  a fast paced office environment, dealing with customers face to face and on the telephone as well as updating and maintaining databases for customer records. Good communication skills both written and verbal are essential combined with numerical and IT skills and the organisational skills to keep accurate records. They are seeking a self motivated and enthusiastic team player with a Credit Management Certificate and knowledge of Welfare benefit legislation being advantageous but not essential.

The closing date for this role is 30th October 2016. Interviews will be held week commencing 7th November 2016.