Team Leader (Court Services) - Staines Magistrates' Court, Surrey

Staines Magistrates' Court, Surrey
£23,000 gross actual per annum pro rata (£12,689.66 gross per annum actual)
14 Oct 2016
31 Oct 2016
Job Ref: 16/185
Part Time
Contract Type

Citizens Advice provides free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Team Leader (Court Services) - Staines Magistrates' Court, Surrey

£23,000 gross actual per annum pro rata (£12,689.66 gross per annum actual)

Staines Magistrates' Court, Surrey

20 hours over four days weekly


Job Ref: 16/185

Citizens Advice Witness Service is looking for a Team Leader (Court Services) to join the Surrey and Sussex Witness Service Team. The post is based at Staines Magistrates' Court, Surrey.  The Team Leader is responsible for the delivery of the Witness Service within the court environment, through the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.  Our trained volunteers provide practical and emotional support and information to prosecution and defence witnesses in criminal cases.

This role involves developing and maintaining local key stakeholder relationships with a view to enhancing partnership working, maintaining and enhancing service delivery standards and effectiveness.  You will need to be able to contribute to an inventive, responsible and generous organisation and team culture.

Duties include:

  • Deliver an effective customer focused role with a diverse range of stakeholders
  • Coordinate and support recruitment of a team of volunteers
  • Work directly with a diverse range of clients or service users
  • Monitor and maintain service delivery against agreed targets, identifying opportunities for improvement
  • Work effectively without direct supervision and prioritising own workload
  • Deal with difficult and / or emotional situations
  • Apply understanding and knowledge of safe working practices.
  • gather, analyse and use information to solve problems
  • Build and develop effective working relationships
  • Communicate sensitively and effectively both verbally and in writing with a wide range of people

Attributes for the role include but are not essential:

  • Understanding of voluntary and statutory agencies including relevant professional roles, particularly in the criminal justice, health and social care sectors
  • Understanding of the criminal justice system and specifically the journey of a witness through the court process
  • Experience of safeguarding issues and legislation.

To apply please visit our website.

Closing date: 31st October 2016 (midnight)

Interview date: W/C 9th November 2016

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage

and welcome applications from people of all backgrounds. We particularly welcome applications

from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are

currently under represented in our workforce.