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Multi-Channel Adviser

Employer
Citizens Advice County Durham
Location
Spennymoor, Durham
Salary
£22,338 - £24,013
Closing date
5 Sep 2022

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Location: Hybrid working with Spennymoor office as base location and possibly County Wide travel.

A great opportunity has arisen within our core team to provide both light touch and full in-depth advice to local clients via our telephone and face to face services. You will be conducting thorough, holistic explorations of the problem(s) to gain an accurate picture of the client’s situation, which may include doing benefit calculations, giving full advice to support clients to resolve their issues. You may have to make referrals or signpost clients to other organisations, where appropriate, and you will need to write up case notes to Citizens Advice national standards.

We’re seeking to recruit an experienced generalist adviser, with a focus on delivering both telephone and face to face advice to clients with full in-depth advice and possibly ongoing casework to, many of whom face multiple issues and additional challenges and barriers.

The successful candidate will:

• Be confident giving full and detailed advice by telephone and in person, helping clients who may have multiple or complex issues,

• Be an effective communicator both in person and on the telephone and be able to deal well with clients in crisis or difficult circumstances.

• Enjoy working independently and flexibly in a busy team environment, in collaboration with colleagues but without constant supervision

Please ensure you read the full job description and person specification before applying.

What we offer: There’s lots! Including:

  • Competitive salary
  • Great pension scheme
  • 25 days holiday
  • Excellent training and development opportunities
  • and much more!

Closing date for applications: 5th September 2022

Proposed date for interview: w/c 12th September 2022

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