Department: Data and Impact

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more. 

We are looking to recruit an Impact and Evaluation analyst to join our Impact and Data Team, with a specific lead on assessing and demonstrating the impact of the witness service delivered in courts by Citizens Advice. 

This is a diverse and interesting role which will draw on your experience of either social research or evaluation to deliver high quality and robust insights. 

You will be working to support, develop and deliver research and evaluation for funded projects and programmes.

You will need to demonstrate that you are an effective team player with a range of attributes including the ability to foster and maintain effective relationships with a range of internal and external stakeholders, great IT literacy; including the ability to use software to analyse and interpret data and communicate the findings clearly to a range of audiences.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.