Head of Operations (Social Care)
- To promote, manage, develop and monitor the delivery of Four Square's Social Care services in accordance with the organisation's business plan and strategic objectives.
- To work closely with the commissioners and other stakeholders to develop services and projects which respond to client needs.
Details about the Client
In helping thousands of homeless and other vulnerable people over more than 35 years, Four Square's work is based on a commitment to the aims and principles they see as fundamental to their purpose of... Preventing Homelessness, promoting inclusion.
Four Square provide the following services:-
1. Accommodation - 2 Hostels and 18 Training Flats
2. Visiting Support and Advice Services - Community Outreach, Court and Prison Teams
3. Employability and Training - Connected and Springboard
4. Social Enterprise – 2 EFI Superstores
This year, Four Square's CEO 'Heather Arni' was shortlisted for the Ernst & Young Entrepreneur of the Year Awards.
Detailed Job Description
The Head of Operations (Social Care) has four main job functions, which break down into a series of detailed tasks:
1. Governance and Strategy
2. Service Delivery
3. People Management
4. Financial Control
Principal Accountabilities / Specific Duties and Responsibilities
a. Governance and Strategy
Contribute to the strategic direction of the organisation as an active member of the Senior Management Team.
Create and respond to opportunities for growth
Deputise for the CEO in her absence
b. Service Delivery
Increase Four Square's profile with all external organisations
Ensure confirmation to and complying and delivering on standards set by commissioning and regulatory bodies
Review and maintain operational procedures
Establish and maintain appropriate performance measures
c. People Management
Lead, manage and motivate by leading, managing and inspiring teams of service managers and team leaders
Coaching direct reports
Agree and monitor performance levels
Establish annual budgets in conjunction with the Finance Manager and Service Managers
Ensure efficiency saving strategies are devised and implemented
Provide a demonstrable record of achievement in a complex social enterprise, charity or public sector organisation, ideally within the Homelessness Sector
Displays high level of leadership skills
Recommending, monitoring and controlling the use of resources
Understanding of the funding environment
Professionalism / Quality
Conduct which reflects positively on the organisation
Formulating strategy and translating into practical plans, considering the wider impact and implications of decisions made
Building relationships and motivating people through an open, honest and strong approach
Managing Service Delivery and Service Development
Educated to degree level in Social Work or Health or with equivalent relevant professional and / or managerial qualification. SVQ level 4/5 ideally with RMA (Registered Managers Award)
Will need to hold SSSC Registration along with Care Inspectorate
Intermediate IT Competency
What's on offer
Salary commensurate with the seniority of the role
For a copy of the full job description, please apply as outlined highlighting you would like a copy of the job description emailed to you.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Ref Code: MPSZ13764820Z