Head of Operations (Social Care)

Salary commensurate with the seniority of the post
18 Oct 2016
18 Nov 2016
Full Time
Contract Type
  • To promote, manage, develop and monitor the delivery of Four Square's Social Care services in accordance with the organisation's business plan and strategic objectives.
  • To work closely with the commissioners and other stakeholders to develop services and projects which respond to client needs.

Details about the Client

In helping thousands of homeless and other vulnerable people over more than 35 years, Four Square's work is based on a commitment to the aims and principles they see as fundamental to their purpose of... Preventing Homelessness, promoting inclusion.

Four Square provide the following services:-

1. Accommodation - 2 Hostels and 18 Training Flats

2. Visiting Support and Advice Services - Community Outreach, Court and Prison Teams

3. Employability and Training - Connected and Springboard

4. Social Enterprise – 2 EFI Superstores

This year, Four Square's CEO 'Heather Arni' was shortlisted for the Ernst & Young Entrepreneur of the Year Awards.

Detailed Job Description

The Head of Operations (Social Care) has four main job functions, which break down into a series of detailed tasks:

1. Governance and Strategy

2. Service Delivery

3. People Management

4. Financial Control

Principal Accountabilities / Specific Duties and Responsibilities

a. Governance and Strategy

Contribute to the strategic direction of the organisation as an active member of the Senior Management Team.

Create and respond to opportunities for growth

Deputise for the CEO in her absence

b. Service Delivery

Increase Four Square's profile with all external organisations

Ensure confirmation to and complying and delivering on standards set by commissioning and regulatory bodies

Review and maintain operational procedures

Establish and maintain appropriate performance measures

c. People Management

Lead, manage and motivate by leading, managing and inspiring teams of service managers and team leaders

Coaching direct reports

Agree and monitor performance levels

d. Financial

Establish annual budgets in conjunction with the Finance Manager and Service Managers

Ensure efficiency saving strategies are devised and implemented

Candidate's Profile

Provide a demonstrable record of achievement in a complex social enterprise, charity or public sector organisation, ideally within the Homelessness Sector

Managing People

Displays high level of leadership skills

Managing P&L

Recommending, monitoring and controlling the use of resources

Understanding of the funding environment

Professionalism / Quality

Conduct which reflects positively on the organisation

Strategic Management

Formulating strategy and translating into practical plans, considering the wider impact and implications of decisions made

Interpersonal Skills

Building relationships and motivating people through an open, honest and strong approach

Managing Service Delivery and Service Development


Educated to degree level in Social Work or Health or with equivalent relevant professional and / or managerial qualification. SVQ level 4/5 ideally with RMA (Registered Managers Award)

Will need to hold SSSC Registration along with Care Inspectorate

Intermediate IT Competency

What's on offer

Salary commensurate with the seniority of the role

For a copy of the full job description, please apply as outlined highlighting you would like a copy of the job description emailed to you.

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.


Ref Code: MPSZ13764820Z

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