Incomes Recovery Coordinator / Arrears / Debt Collection

Yeovil, Somerset
Salary £24,333 pa
18 Oct 2016
30 Oct 2016
Full Time
Contract Type

Incomes Recovery Coordinator / Arrears / Debt Collection
37 Hours per week
Salary £24,333 pa

Our client is so much more than a provider of affordable homes. Everything that they do is to ensure a better future for their residents, their communities and their business.  

Our client is currently seeking an Incomes Recovery Coordinator, reporting to the Incomes Recovery Manager, to maximise rent income by taking effective action to recover arrears. You will manage arrears cases, taking appropriate action including the issue of legal notices and will engage with customers to demand payment of outstanding arrears. You will be responsible for the performance of specific groups of arrears cases and for tracking ongoing trends as well as providing accurate benefit and account information to customers and completing income and expenditure assessments to ascertain and agree reasonable repayments.

The successful candidate will be educated to a minimum standard of 5 GCSE’s or equivalent including Maths and English and will have previous experience of working in a fast paced office environment, dealing with customers both face to face and on the telephone and using your own initiative. Good communication skills are essential combined with good numerical and IT skills and effective organisational skills to keep accurate records and work under pressure, meeting targets. They are looking for a self motivated and enthusiastic decision maker who can show discretion.

The closing date for this role is 30th October 2016. Interviews will be held week commencing 7th November 2016