Supporter Care Executive

£25000.00 per annum
10 Oct 2016
21 Oct 2016
Full Time
Contract Type
Contract: Initial 2 Year Fixed Term Contract
Salary: £25k plus travel allowance and benefits
Interview date: 2 November 2016

Our client is a dedicated charity working to support soldiers, retired soldiers and their families across the UK. They are currently looking for a Supporter Care Executive to join their talented and enthusiastic team.

This is an excellent opportunity for a candidate with some prior experience to assume responsibility for the processing of supporter care queries and donations, as well as developing documentation and processes to improve supporter relations and retention. Day to day duties include thanking and receipting donations, responding to donor enquiries, and working closely with all fundraising teams to ensure synchronicity and accuracy throughout the fundraising function. You will also work with manager and senior manager level staff to develop a supporter care strategy.

You will already have some experience gained in providing a high level of charity supporter care. To be considered for this role candidates must be able to demonstrate excellent written and verbal communication. As an important aspect of this role involves process review and improvement, you will possess excellent attention to detail along with the genuine drive and desire to make a difference. You will be using Raiser's Edge so experience of this database will be beneficial. As a minimum you will have experience of working with a similar database, along with strong IT and Microsoft Office skills. Experience of donor journey mapping or tracking is desirable.

If you are interested in this vacancy, please apply with an up to date CV in Word format.