Training and Consultancy Coordinator
4 days left
- Contract Type
Reference Number: VAC13022 Location: York Closing Date: 29 September 2016 Area role covers National Salary: £19,642.00 per annum (actual) Hours: 35.00 per week Contract type: 12 month Fixed Term Contract ending 01/12/2017 (Maternity cover) Interview date: TBC Our client is the UK’s leading support and research charity for people with dementia, their families and carers. There are over 850,000 people with dementia in the UK and numbers are set to rise to over 1 million by 2025. About our client's Training & Consultancy In this context training offered to staff who provide a service to people affected by dementia is absolutely essential. Their goal is to ensure that all people affected by dementia have access to quality services delivered by skilled staff who our customer has trained. The role of the department is to provide paid for training and consultancy services on dementia to a range of external client groups. Clients include care homes, healthcare providers and organisations working towards becoming dementia friendly. The services are made up of three key elements: the provision of in-house training, consultancy and public access courses. In a typical year the team facilitates around 300 days of in-house training to customers, reaching over 4,800 delegates with 70% of our clients coming from the social care sector. Their vision is to offer clients access to a centre of excellence where individuals and organisations can access expertise on dementia education, training and consultancy. Their mission is to deliver training and support to staff across all sectors which provide them with the right skills, knowledge, behaviours and values to support people living with dementia. The focus of each training programme is to place the person living with dementia at the core and focus on the need for staff to deliver person centred care where appropriate. The Role The department is keen to build on the success of some of its most popular courses with a wide range of learning modules that meet the needs of commissioners from different sectors. A new exciting opportunity has arisen for a Training Co-ordinator (12 month fixed term contract) to help the team achieve its vision of becoming the leading provider of dementia training and consultancy services across England, Wales and Northern Ireland. The main purpose of the role is to act as a first point of contact for all customer enquiries received in person, by phone or by email. The post-holder will also provide sales and administration support to the Training Officer, Business Account Manager and other members of the Training and Consultancy team. This activity will contribute towards the goal of ensuring the Society operates a forward thinking and commercially successfully Training and Consultancy department. Acting as role manager for volunteers and in a supervisory role for the Training Administrator the post-holder will provide market intelligence to internal stakeholders, collate KPI performance data, provide meeting management/secretariat support for departmental meetings and manage budgets across key lines of expenditure. They will also manage incoming enquiries, send appropriate sales materials to customers in order to maximise sales opportunities, maintain effective systems for logging, responding to and following up responses to marketing campaigns. In addition, the post-holder will liaise with associate trainers, venues and clients to arrange training delivery dates, convert sales leads where appropriate or refer sales leads to the Training Officer and Business Account Manager. To help promote the team’s activities they will also assist with marketing campaigns, organise the printing and shipping of course materials to customer venues and attend national events and exhibitions. Our client is committed to equal opportunities.