Help us to deliver incredible supporter care
Sue Ryder is one of the UK’s leading healthcare charities, providing incredible care and support for people living with incurable illnesses. We support people living with conditions like cancer, MS, Huntington’s disease and brain injuries as well as providing palliative care within our hospices and care centres across the UK.
You'll be responsible for transforming our supporter care function to help us deliver truly incredible support care. This will include reviewing and implementing processes and procedures to ensure the smooth processing of our donations and timely, personalised thanking of our supporters, feeding onto to the development of a fundraising supporter care strategy, managing the supporter care team and all relevant fulfilment agencies and suppliers as well as championing supporter care across the fundraising directorate.
You should have a strong customer or supporter care background, with a passion for excellent service. You'll have experience of managing third party suppliers and ensuring they deliver the service levels we expect and outsourcing new items of work. You'll have strong process mapping and documentation skills to ensure all supporter care process are correctly documented and these are regularly reviewed. You'll also have experience of developing a supporter care strategy and selling that into fundraising.
Sue Ryder Care is a charity registered in Scotland (SC039578) and in England and Wales (1052076)