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Team Leader – Homeless Hub Service
Birmingham City Centre
£20,958 plus Benefits
Our client is a leading provider of Care and Support services to people with complex needs in Birmingham, Shropshire, Sandwell and South Derbyshire.
They are looking for an experienced Team Leader to take responsibility for the day to day management of the operation of our Homeless Hub service. This is an excellent opportunity for an aspiring manager to develop both leadership and management skills.
In this rewarding role, you will supervise and manage staff whilst working to develop successful approaches to support and support planning. You will take full responsibility for developing your team to include monitoring performance, providing training and completing various HR activities. In doing this, you will be expected to ensure that all KPI’s are met and that work is always completed to the relevant timescale.
With a clear emphasis on customer care, you will build a customer governance structure, monitor customer records and take actions in order to reach positive customer outcomes. You will also be expected to develop key partnerships with stakeholders and other external sources throughout the city.
The ideal candidate will have detailed knowledge of homelessness and experience of supervising a team to achieve outstanding success. You should possess a relevant qualification at NVQ level 3 or equivalent and thorough knowledge of the Supporting People initiative. With a good understanding of finance and HR, you should be familiar with support planning and customer outcomes. You must also be fully competent with ICT.
We are looking for a confident individual with the passion and ambition to really make a difference. If you have the positive attitude that we are looking for, we would love to hear from you.
Closing date: Friday 25TH May 2012
To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.